Return & Refund Policy
At Memoraé Jewels, we understand that every piece you choose holds deep personal meaning. Your satisfaction is very important to us, and we are committed to making your experience as smooth and reassuring as possible.
30-Day Return Policy
We offer a 30-day return window from the date your order is delivered. If for any reason you are not fully satisfied with your purchase, you may request a return within this period.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be returned in its original packaging
- Proof of purchase (such as your order confirmation or receipt) is required
Items that do not meet these conditions may not be eligible for a refund.
Important Product Considerations
Due to the personal and sentimental nature of memorial jewelry, we ask that all returns are handled with care. Items that show signs of wear, damage, or alteration may not be accepted.
For hygiene and safety reasons, certain items such as earrings may not be eligible for return unless they arrive damaged or defective.
How to Start a Return
To initiate a return, please contact us at info@memoraejewels.com with your order number and reason for return. Our team will guide you through the next steps and provide return instructions.
Please do not send items back without contacting us first, as this may delay or affect your refund eligibility.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as Memoraé Jewels is not responsible for returns lost in transit.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 10 business days and issued to your original payment method. Please note that it may take additional time for your bank or payment provider to complete the transaction.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include clear photos of the item and packaging so we can resolve the issue as quickly as possible.
In such cases, we will offer a replacement or a full refund at no additional cost to you.
Order Cancellation
Orders may be canceled within 24 hours of purchase for a full refund. Once an order has been processed or shipped, it can no longer be canceled and must go through the return process.
Late or Missing Refunds
If you have not received your refund after the processing period:
- Check your bank account again
- Contact your credit card provider, as it may take some time before your refund is officially posted
- Contact your bank for further clarification
If you have done all of the above and still have not received your refund, please contact us and we will assist you.
Contact Us
If you have any questions or need assistance with your return or refund, we are here to help.
Memoraé Jewels
SCALEHAUS COMMERCE LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: info@memoraejewels.com
Phone: +1 954 264 8377
We are committed to providing a respectful and supportive experience, ensuring that every interaction with Memoraé Jewels reflects the care behind our pieces.