Privacy Policy

 

Privacy Policy – Memoraé

This Privacy Policy describes how Memoraé ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website.

Collecting Personal Information

When you visit our website, we collect certain information about your device, your interaction with the site, and the details needed to process your purchases. We may also collect additional information if you contact us for customer support.

We refer to any information that can uniquely identify an individual (including the details below) as “Personal Information.”

Device Information

  • Examples collected: browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with our site.

  • Purpose: to ensure the website loads correctly and to perform analytics that help us optimize your experience.

  • Source: automatically collected through cookies, log files, web beacons, tags, or pixels.

  • Shared with: our processor Shopify.

Order Information

  • Examples collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Purpose: to fulfill orders, process payments, arrange shipping, send invoices or confirmations, communicate with you, and screen for potential fraud.

  • Source: collected directly from you.

  • Shared with: Shopify, our e-commerce platform.

Customer Support Information

  • Purpose: to provide customer assistance and respond to your inquiries.

Minors

Our website is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children.
If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at info@memoraejewels.com to request deletion.

Sharing Personal Information

We share your Personal Information with trusted service providers to help us deliver our services and fulfill our obligations to you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy

  • We may share your information to comply with applicable laws and regulations, to respond to lawful requests, or to protect our rights.

Behavioural Advertising

We use your Personal Information to provide relevant marketing or advertising communications.
For example, we use Google Analytics to understand how visitors use our website. You can learn more about how Google uses your information here: https://policies.google.com/privacy
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

You can also control how your information is used for targeted advertising through your browser or device settings or via the opt-out portals below:

Use of Personal Information

We use your personal data to:

  • Provide products and services.

  • Process payments.

  • Arrange shipping and fulfill your orders.

  • Communicate with you about updates or support.

  • Improve our website and offerings.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your Personal Information under the following legal bases:

  • Your consent.

  • Performance of a contract with you.

  • Compliance with legal obligations.

  • Protection of vital interests.

  • Legitimate interests that do not override your fundamental rights.

Data Retention

We retain your Personal Information for our records unless and until you ask us to delete it. For details about your rights to erasure, see the Your Rights section below.

Automated Decision-Making

We do not use fully automated decision-making that has legal or significant effects on individuals.
Our processor Shopify may use limited automated decision-making to prevent fraud.

Examples include temporary IP or credit-card denial lists related to repeated failed transactions.

Selling Personal Information

We do not sell your Personal Information as defined under the California Consumer Privacy Act (CCPA).

Your Rights (GDPR and CCPA)

Depending on your location, you may have the right to access, correct, update, or delete your Personal Information.
If you wish to exercise these rights, please contact us at info@memoraejewels.com

Your information is initially processed in Ireland and may be transferred to other countries such as Canada or the United States for storage and further processing.
For details on how Shopify complies with GDPR data transfers, visit: Shopify GDPR Whitepaper

Cookies

A cookie is a small text file downloaded to your device when you visit a website.
We use cookies to improve your browsing experience, remember preferences, and analyze site performance.

Common cookies include:

  • _secure_session_id (used for site navigation)

  • _shopify_fs, _shopify_y, _s (Shopify analytics)

  • cart, checkout_token (used for checkout functionality)

  • secure_customer_sig (used for secure login)

You can adjust your browser settings to manage or delete cookies.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Memoraé
Email: info@memoraejewels.com